Business Subscription Cancellation Policy

Last updated: 12 August 2026

Contractual 15-day cancellation guarantee

YoopCart allows a subscription to be canceled during the first 15 days after it starts. Cancellation is immediate and no cancellation fee applies. A captured subscription payment is refunded to the original payment method. This is a commercial B2B guarantee agreed by YoopCart and the verified business customer. It is not presented as a statutory consumer right.

Monthly subscriptions

After the cooling-off period, choose one of two options:

• Cancel at period end: renewal is disabled immediately, access continues until the end of the paid monthly period, and the account is then suspended.
• Cancel immediately: access and the account stop immediately. No refund is issued for the unused part of the current monthly period.

Annual subscriptions

Annual cancellation is immediate. Before confirmation, YoopCart displays a settlement with:

1. the annual amount paid; 2. the number of consumed months, with an entered partial month counted as consumed; 3. the remaining prepaid annual amount; 4. all annual-price and promotional discounts received for the consumed months; 5. the refund or cancellation charge.

The settlement is `remaining prepaid amount − discounts received`. A positive result is refunded. A zero result creates no payment. A negative result creates no refund and the absolute difference becomes an amount due from the customer. The refund and amount due can never both be positive. Each outcome is recorded as a separate auditable transaction or invoice.

How to cancel

Open Portal → Subscriptions → Cancel subscription. Review the calculation, effective date, access consequences, refund, and any amount due. Confirmation is final once a provider refund has been submitted. Refunds are sent to the original payment method and their arrival time depends on the payment provider and issuing bank.

For questions about a cancellation or settlement, contact legal@yoopcart.com.